Privacy Policy

LA Inpatient Recovery Center ("LA Inpatient," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health-related information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit lainpatient.com, communicate with us, submit an inquiry, use our online forms or chat features, or otherwise interact with our website and services.

Because LA Inpatient provides substance use disorder and behavioral health treatment services, certain information may receive additional protections under federal and California health privacy laws, including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), where applicable, the Confidentiality of Substance Use Disorder Patient Records regulations under 42 CFR Part 2, and applicable California medical privacy laws.

This Website Privacy Policy does not replace any Notice of Privacy Practices or Part 2 Patient Notice that may apply to patient health records.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide to Us

You may voluntarily provide information such as:

• Name
• Telephone number
• Email address
• Mailing address
• Information submitted through contact or admissions forms
• Insurance or benefits information
• Information about treatment needs or services you are seeking
• Communications with our admissions or support team
• Information provided through website chat, email, telephone, or other communications
• Information concerning a family member or another individual when you are authorized to provide that information
• Other information you choose to provide

Information concerning your health, substance use, treatment history, insurance, or request for treatment may be considered sensitive information and may also constitute protected health information or a protected substance use disorder patient record under applicable law.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol ("IP") address
• Browser type
• Device type
• Operating system
• Referring website or webpage
• Pages visited
• Date and time of visits
• General geographic information
• Website interactions
• Cookie and similar technology identifiers

We use this information primarily to operate, secure, maintain, analyze, and improve our website.

2. How We Use Information

We may use information for purposes including:

• Responding to questions and requests
• Providing information about treatment programs and services
• Evaluating treatment or admissions inquiries
• Verifying insurance benefits when requested and authorized
• Communicating with prospective patients, patients, families, or authorized representatives
• Coordinating treatment and related services
• Operating and improving our website
• Providing customer and technical support
• Maintaining website security and preventing fraud or misuse
• Meeting legal, regulatory, licensing, accreditation, and compliance obligations
• Maintaining appropriate business and treatment records
• Protecting the rights, safety, and security of our patients, employees, organization, and others

We will not use protected health information or protected substance use disorder records for purposes prohibited by applicable law.

3. Health Information, HIPAA, and Substance Use Disorder Records

Information submitted to LA Inpatient concerning an individual's health, treatment, substance use, insurance coverage, or request for health care may be subject to additional privacy protections.

To the extent information constitutes Protected Health Information ("PHI") under HIPAA, LA Inpatient will use and disclose that information only as permitted or required by applicable law and our Notice of Privacy Practices.

Substance use disorder patient records may also be protected by 42 U.S.C. § 290dd-2 and 42 CFR Part 2.

Where Part 2 applies, information identifying an individual as having sought, received, or been referred for substance use disorder treatment will be used or disclosed only as permitted by applicable law.

Nothing in this Website Privacy Policy is intended to reduce or replace any privacy right provided under HIPAA, 42 CFR Part 2, California law, or other applicable federal or state law.

Patients may receive a separate Notice of Privacy Practices and/or Part 2 Patient Notice describing their specific rights concerning health and treatment records.

4. How We Disclose Information

We may disclose personal information when reasonably necessary to operate our organization or provide requested services, including to:

Service Providers

We may use vendors that provide services such as:

• Website hosting
• Information technology and cybersecurity
• Secure communications
• Email services
• Telephone services
• Insurance verification
• Electronic health record systems
• Payment or billing services
• Data storage
• Professional and compliance services

Service providers are permitted to access information only as necessary to perform services on our behalf and are required to protect information as required by applicable law and contractual obligations.

When a vendor receives PHI and qualifies as a HIPAA business associate, we require an appropriate Business Associate Agreement where required by law.

Health Care and Treatment Purposes

Where permitted by applicable law, information may be used or disclosed to health care professionals, treatment providers, insurers, laboratories, pharmacies, or other organizations involved in treatment, payment, health care operations, or continuity of care.

Additional restrictions may apply to substance use disorder records protected under 42 CFR Part 2.

Legal and Regulatory Requirements

We may disclose information when required or permitted by law, including in response to lawful regulatory requests, court orders, subpoenas where legally permitted, licensing requirements, audits, investigations, public health requirements, or situations involving an immediate threat to health or safety.

Part 2-protected records are subject to additional limitations concerning subpoenas, legal proceedings, and disclosures and will not be disclosed merely because a request has been made where federal law requires additional consent or legal authorization.

5. Sale and Advertising Use of Personal Information

LA Inpatient does not sell patient health information or substance use disorder treatment records.

We do not use protected health information or Part 2-protected information for cross-context behavioral advertising or disclose such information to advertising companies except where expressly permitted by applicable law and any legally required authorization has been obtained.

LA Inpatient does not sell personal information for monetary consideration.

If our practices concerning advertising, cookies, or sharing of personal information materially change, this Privacy Policy and any required privacy controls will be updated accordingly.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Improve website performance
• Identify technical problems
• Prevent security threats
• Understand general website usage

Certain third-party service providers may collect technical or device information while providing these services.

LA Inpatient does not knowingly permit website analytics or advertising technologies to collect information entered into treatment, admissions, insurance, or health-related forms for independent advertising purposes.

You may be able to restrict certain cookies through your browser settings or available privacy controls.

7. Online Tracking and Do Not Track Signals

Some web browsers provide a legacy "Do Not Track" or "DNT" setting. Because there is not currently a universally accepted technical standard governing DNT signals, our website may not respond to traditional DNT signals.

Where applicable law requires us to recognize a legally valid opt-out preference signal, such as a Global Privacy Control signal, we will process that signal as required by applicable law.

Third-party service providers used on our website may collect limited technical or usage information over time as necessary to provide their services. We do not authorize those providers to use patient health information or treatment inquiry information for their own behavioral advertising purposes.

8. California Privacy Rights

California residents may have certain rights concerning their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), to the extent those laws apply to LA Inpatient and to the particular information involved.

These rights may include the right to:

• Request information about categories and specific pieces of personal information collected
• Request information regarding the sources and purposes of collection
• Request information about categories of recipients to whom personal information has been disclosed
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses and disclosures of Sensitive Personal Information where applicable
• Receive equal treatment and not be discriminated against for exercising privacy rights

Certain information may be exempt from some CCPA/CPRA requirements, including information regulated under HIPAA or other medical privacy laws.

Nothing in this section limits rights available under HIPAA, 42 CFR Part 2, or California medical privacy laws.

Exercising California Privacy Rights

To submit an applicable privacy request, contact us at:

Email: info@lainpatient.com
Phone: +1 (844) 498-1830

We may need to verify your identity before processing certain requests.

An authorized agent may submit a request on behalf of a California resident where permitted by law. We may require appropriate proof of authorization and verification of the consumer's identity.

We will respond to valid requests within the time required by applicable law.

9. Sensitive Personal Information

Because of the nature of our services, information provided to LA Inpatient may include Sensitive Personal Information, including:

• Health information
• Treatment information
• Substance use information
• Insurance information
• Government identifiers, when legitimately required
• Account or authentication information, where applicable

We collect, use, retain, and disclose sensitive information only for legitimate treatment, operational, security, legal, or other permitted purposes.

We do not use sensitive health or treatment information to create advertising profiles about individuals.

10. Data Retention

We retain personal information only for as long as reasonably necessary to accomplish the purposes for which it was collected and to comply with applicable legal, clinical, regulatory, licensing, insurance, accounting, and record-retention requirements.

The retention period depends on the type of information:

• Website and technical information: Retained for the period reasonably necessary for website analytics, security, troubleshooting, and administration.
• Contact and admissions inquiries: Retained as reasonably necessary to respond to the inquiry, provide requested assistance, maintain appropriate records, and comply with applicable law.
• Patient, treatment, insurance, and medical information: Retained in accordance with applicable federal and California medical-record and substance-use-treatment record requirements.
• Business and compliance records: Retained as necessary to meet legal, regulatory, licensing, accreditation, audit, and contractual requirements.

Information will be deleted, anonymized, or securely maintained when continued retention is no longer reasonably necessary, subject to applicable legal requirements.

11. Information Security

LA Inpatient uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Where HIPAA applies, appropriate safeguards are used to protect electronic Protected Health Information.

However, no Internet transmission, website, network, or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise care when transmitting sensitive information electronically.

12. Email, Text Messages, and Telephone Communications

If you voluntarily provide an email address or telephone number, we may use it to respond to your inquiry or communicate regarding services you requested.

Standard telephone, SMS, and data charges may apply.

We do not condition treatment on agreeing to receive marketing communications where doing so would be prohibited by law.

You may request that non-essential promotional communications stop by using the instructions included in the communication or by contacting us.

13. Information About Other Individuals

If you provide personal or health information about another person, you represent that you have authority or another lawful basis to provide that information.

We encourage individuals to avoid submitting unnecessary health information concerning another person through general website forms.

14. Children's Privacy

Our website and treatment services are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without legally required authorization or consent.

If we learn that information has been collected from a child in a manner inconsistent with applicable law, we will take appropriate steps to delete or otherwise address the information.

15. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

LA Inpatient is not responsible for the privacy, security, or content practices of independently operated third-party websites. We encourage users to review the privacy policies of those services before providing personal information.

16. Other State Privacy Rights

Residents of other U.S. states may have additional privacy rights under applicable state law.

Where such laws apply to LA Inpatient and the information involved, we will process qualifying privacy requests in accordance with applicable legal requirements.

Requests may be submitted using the contact information below.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

When material changes are made, we will update the "Last Updated" date displayed at the top of this page and provide any additional notice required by applicable law.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact:

LA Inpatient Recovery Center
4138 Sepulveda Blvd.
Sherman Oaks, California 91403
Phone: +1 (844) 498-1830
Email: info@lainpatient.com

For questions specifically concerning medical records, Protected Health Information, or substance use disorder patient records, please contact LA Inpatient and request to speak with the individual responsible for privacy or health information management.